CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry
Description
In this episode of CELab, Eric Mistry joins us for a deep conversation into the evolving landscape of customer education, exploring how AI and automation are reshaping the field. We discuss the critical need for breaking down organizational silos and fostering a true community of practice, where educators, customer success professionals, and marketers collaborate to drive better outcomes for learners and organizations alike.
Eric shares his journey stepping into the role of Customer Education Manager at Smartcat and taking the reins of the influential Customer Education Bi-Weekly Newsletter. Together, Dave and Eric unpack the challenges and opportunities presented by rapid technological change, the importance of data, and the power of community-driven knowledge sharing. Whether you’re a practitioner, leader, or just curious about the future of customer education, this episode is packed with actionable insights and inspiration.
What's in the episode?
- The impact of AI and automation on customer education and enablement
- Breaking down silos between customer education, customer success, and marketing
- The evolution and importance of the customer education bi-weekly newsletter
- Practical steps for getting started with AI as an education professional
- The role of data and clean architecture in scaling learning interventions
- Building a sustainable, collaborative community of practice
- Real-world examples of AI-powered learning and support
- The value of sharing, community, and elevating individual voices
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