COVID-19 Series: Taking a crisis call – what to say and how to say it

Update: 2020-04-14

Description

This episode covers the guiding principles for taking crisis calls, profiles of the types of people who will call you, a checklist of things you must have ready before you take a call, and how crisis GBV case management on the phone will differ from face to face.

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COVID-19 Series: Taking a crisis call – what to say and how to say it

#box-pro-ellipsis-173223973009794{-webkit-line-clamp:2;}COVID-19 Series: Taking a crisis call – what to say and how to say it

COVID-19 Series: Taking a crisis call – what to say and how to say it

GBVIMS

COVID-19 Series: Taking a crisis call – what to say and how to say it