Can AI Really Replace Human Customer Support?
Description
In this episode, Dennis de Reus, co-founder of Stellar and former Head of AI at ABN Amro, reveals how AI-driven voice technology is redefining customer interactions. We discuss practical experiences, real customer feedback, and the capabilities of AI compared to human support agents.
Topics include:
✅ How Stellar uses AI to improve customer support experiences.
✅ Real-world scenarios where customers prefer AI over human interactions.
✅ The strengths and limitations of AI in customer service.
✅ Building a successful AI startup from the ground up.
Discover where AI excels, where human interaction is still essential, and how technology is reshaping customer service. 🎧
Connect with Dennis de Reus:
https://www.linkedin.com/in/dennisdereus
Full episode on YouTube ▶️
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