Canadian independent aftermarket shops are slipping. Fixing what matters most
Description
Canada's automotive service market is estimated to be blowing up to some $18 billion, a significant increase over the last few years, but the data shows that the independent aftermarket shops are slipping in both share of those dollars, and how customers rate them.
Driven by some structural factors affecting the vehicle population profile, and the experience and rising expectations of customers, independent aftermarket shops are seeing a slide in their both the dollar share of business they're winning, and customer satisfaction rankings.
J.D. Ney, Automotovie Practice Manager--Canada at leading researcher J.D. Power, joins host Andrew Ross on this episode of The Great Canadian AFtermarket Podcast to dig into what the survey data says about where customers at large are saying thei local shops might be falling short, and how to fix what matters most.
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