In this episode, Ronnie Balog shares her unique journey from military service to business leadership, emphasizing the lessons learned in resilience, leadership, and the importance of culture in organizations. She discusses the challenges of navigating change, the significance of accountability, and the need for strategic priorities in business growth.

Ronnie also opens up about her personal life, including the profound impact of loss and her commitment to supporting young widows, ultimately highlighting the guiding principle of 'always forward, never back' as a key to success in life and business.

Takeaways:
Leadership is about believing in people more than they believe in themselves.
Change must be driven from the top of an organization.
Accountability is crucial for successful transformation.
The right talent is essential for effective leadership during transitions.
Strategic priorities should align with the company's growth thesis.
Innovations should focus on enhancing customer experience, not just technology.
Personal experiences shape our understanding of empathy and connection.

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