In this episode, Amy Madden, Chief People and Culture Officer, and Suzanne Norman, Vice President of Patient Services at PRO-spectus, share how the company is evolving from a patient first culture to a people first growth strategy. They reflect on PRO’s rapid expansion, founder led roots, and the importance of staying scrappy while scaling. Amy and Suzanne discuss how investing in leadership development, performance management, and shared ownership is helping PRO grow by growing its people, and how an intentional, values driven culture remains the foundation of everything they do.

Key Takeaways:

• Culture becomes a catalyst for growth when a patient first mission expands into a people first mindset that empowers performance and purpose
• Intentional connection sustains culture in a remote world, where engagement, transparency, and care keep teams aligned through rapid growth
• Leadership development drives scale when managers grow with intention, build consistency, and create environments where others can succeed
• Shared ownership turns accountability into motivation, aligning personal success with the company’s mission and collective results

Chapters:

1. 00:00 - Introduction
2. 06:22 - Culture as a Catalyst for Growth
3. 11:46 - Intentional Connection in a Remote World
4. 14:02 - Leadership Development That Drives Scale
5. 22:54 - Shared Ownership and Accountability
6. 30:09 - Preserving Culture Through Growth

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You'll also find other Microcap Moments episodes, alongside our series Everyday Heroes and Bigger. Stronger. Faster., highlighting the people and stories that make the microcap space unique.

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