Catherine Pallozzi, CHAM, CCS is the current President of NAHAM, the National Association of Healthcare Access Management; an organization which supports patient access services across hospitals and other access points, with the purpose of networking, educating, and supporting the patient access position. She also serves as the Director of Patient Access at the Albany Medical Center Hospital, a Level I Trauma Center which serves 25 counties in New York, where she has worked for 30 years. 

In this episode, Akshay Birla and Cathy Pallozzi explore the ties between patient access and the medical revenue cycle. They examine both the need for patient access staff to inform and educate patients on insurance and financial responsibility for the sake of organizational ROI, but also to provide positive patient experience all around and deliver on patient expectations. Moreover, Cathy provides three predictions on what we can expect to see down the line with patient access and economics: the importance of “pre-service,” financial clearance and education, and price transparency.

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Guest: Catherine Pallozzi

Hosted By: Akshay Birla