Challenging PM Industry Norms with Mark Brower
Description
In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties.
We discuss:
(00:00:00 ) - Intro
(00:01:58 ) - Mark’s background and career
(00:03:52 ) - Customer Service Philosophies
(00:14:38 ) - Dealing with unhappy owners
(00:33:00 ) - Sponsor - Second Nature
(00:34:43 ) - Thoughts on customer reviews
(00:44:51 ) - Sponsor - PlanOmatic
(00:46:28 ) - Customer avatars & communicating with owners
(01:00:55 ) - Unit growth plateaus
(01:26:04 ) - The skill of saying no
Learn more & connect with me here:
Crane, the private community for property management business owners.
Learn more and connect with Mark here:
The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
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