Charging The Cancelation Fee - Upset Client Pt. 1
Description
Tell me if this has ever happened to you before:
You have a client read and sign your cancelation policy, they schedule an appointment and then don't show up or cancel within the cancelation period (let's say they cancel 10 hours before their appointment).
You notify them that their will be a cancelation fee (because they breached your policy). You tell them the fee and then…they aren't happy.
They give you pushback on your policy, now what do you do?
If this is something that has happened, or you are afraid of happening to you then you aren't alone (trust me, you are never alone).
This episode is all about that sticky situation.
Check out the episode I did on Phorest FM!
Kristen Lumiere on Navigating Sticky Situations & Breaking Up With Salon Clients
Visit my website: www.kristenlumiere.com
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