Chatbots at the Digital Front Door: Transforming the Patient Experience at MUSC
Description
Healthcare is evolving at an unprecedented pace, driven by cutting-edge digital innovations that promise to transform patient care and operational efficiency alike.
In this episode, Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina, shares how MUSC is pioneering innovations in healthcare delivery. From pushing AI and its capabilities for tools such as voice bots to streamlining patient access to care to implementing robotic process automation to optimize workflow, Crystal has tons of insight into how MUSC is improving its services.
Learn more about Healthcare IT Leaders.
In this episode, you’ll learn:
- How MUSC uses AI tools and voice bots like “Emily” to streamline patient scheduling and reduce clinician burnout.
- Why starting small with pilot programs can drive successful large-scale digital transformation projects.
- The role of automation in closing care gaps and improving operational efficiency, from mammogram reminders to prior authorization approvals.
Jump into the conversation:
(00:00 ) Introducing to Crystal Broj
(02:23 ) Enhancing patient care with seamless access and AI-driven tools
(04:27 ) Early successes and lessons from launching a voice bot
(09:17 ) Reducing provider after-hours work through ambient scribing technology
(16:53 ) Leveraging robotic process automation for operational efficiency
(20:21 ) Exploring future trends in AI and healthcare innovation
United States
