Chimneys, Choices & Customer Care: Why Actions Speak Louder Than Smoke
Update: 2025-05-13
Description
Episode 281: What do the Pope, memory care planters, and your favorite steakhouse have in common? More than you think. In this episode, Lori and Vonda take a thoughtful (and often funny) dive into recent global events—the passing of Pope Francis and the election of Pope Leo XIV —and what it reminded them about unity, leadership, and the power of actions over words. From emotional crowd scenes to boutique service lessons, and even Bob “watering” the garden box, this one’s packed with reflection, humor, and a few truths we all need to hear.
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