How is China redefining wellness travel and reshaping the global spa industry?

In this episode of the Starrcast Podcast, host Lisa Starr sits down at the Spa China Summit with Michael Branham, General Manager of the Four Seasons Suzhou, and Jonas Schurman, Board Member of Reformosa and longtime Mandarin Oriental executive. Together, they unpack how wellness has evolved from spa treatments to a lifestyle driver that shapes hospitality strategy, guest experience, and revenue performance.

Listeners will gain a first-hand look at how second-tier Chinese cities are setting global wellness trends, why younger Chinese travelers are becoming wellness trendsetters, and what the future of hospitality will look like when AI, sleep science, rehab, and family well-being converge.

 

What You’ll Learn:

• The shift from “spa treatments” to wellness as a lifestyle in luxury hospitality.

• Why China’s younger generation is leading global wellness demand.

• The role of spa and wellness in driving ADR and length of stay in hotels.

• Insights into family wellness, pet-friendly hospitality, and immersive cultural retreats.

• How **emerging innovations, AI, robotics, sleep programs, and rehab services, **may transform the spa industry.
  
  

Episode Highlights:

00:00 – How Michael’s 28-year Four Seasons journey shaped his wellness perspective
09:15 – What wellness really means beyond spa treatments
18:40 – Inside the Four Seasons Chiang Rai Tented Camp experience
28:05 – Why Suzhou is a “second-tier city” driving first-class wellness
36:55 – The rise of younger Chinese travelers as wellness trendsetters
45:20 – Family-friendly wellness, pet programs, and immersive experiences
52:10 – Jonas Schurman on ADR, profitability, and the business case for wellness
01:00:05 – Future innovations: sleep, rehab, AI, and personalization in hospitality

 

Meet the Guests

Michael Branham – General Manager at Four Seasons Suzhou with nearly three decades in luxury hospitality, spanning Tokyo, Bali, Chiang Mai, and Hangzhou. Known for integrating spa innovation and cultural authenticity into resort experiences.

Jonas Schurman – Board Member at Reformosa, a global real estate development company, and former Mandarin Oriental executive. With decades of leadership in luxury hospitality, Jonas is a recognized expert on the financial value of wellness in hotels.

 

Tools, Frameworks, or Strategies Mentioned

• Visiting Practitioner Model – rotating healers, teachers, and wellness experts.

• Wellness-Driven ADR – how spa offerings increase average daily rate and guest loyalty.

• Family & Pet Wellness – expanding wellness to kids, parents, and even pets.

• AI & Robotics in Wellness – personalization, wearable tech, and after-hours treatments.

 

Closing Insight

“Wellness is no longer optional; it’s the heart of luxury hospitality. The properties bold enough to innovate in sleep, rehab, and family well-being will lead the next wave of global travel.”

Looking for expert advice in Spa Consulting, with live training and online learning?

 

Spa Consulting: wynnebusiness.com/spa-management-consulting

Live Training: wynnebusiness.com/live-education

Online Learning: wynnebusiness.com/spa-management-courses

 

Other Links:

Learn More About Michael Branham: hthttps://press.fourseasons.com/suzhou/hotel-team/michael-branham.htmltps://my.linkedin.com/in/gerrybodeker

Contact Jonas Schuermann: https://www.linkedin.com/in/jonas-schuermann-46b86315/

Follow Lisa on LinkedIn: https://www.linkedin.com/in/lisastarrwynnebusiness,

Listen on Apple: https://podcasts.apple.com/at/podcast/starrcast/id1565223226

Listen on Spotify: https://open.spotify.com/show/00tW92ruuwangYoLxR9WDd

 

Watch the StarrCast on YouTube: https://www.youtube.com/@wynnebusiness

Join us on Facebook: facebook.com/wynnebusiness/?ref=bookmarks

Join us on Instagram: instagram.com/wynnebusiness