What's love got to do with it, as Tina Turner famously asked? Is there even a role for it in…the workplace? Turns out, yes, but let's be clear on what we mean by that!  If you want to better resolve conflict, create inclusive cultures, and harmonize with upset customers to turn them into raving fans, this episode is for you!

Today, Chloé Valdary and I have a delicious discussion about the three principles of the Theory of Enchantment and how they apply to your workplace. We talk about the first step you can take to express gratitude for both your strengths and weaknesses and how this opens you up to better interactions and more understanding. We discuss what love at work looks like, why it's not the same as romantic love, and how it creates a healthier, higher performing, and inclusive workplace. Chloé shares what prejudice actually means and how we can combat it to create better customer experiences and inclusive workplace cultures.  Finally, we debunk the myth of the know-it-all leader or expert and why constant curiosity opens you up to more learning and better results.

To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com

Key Takeaways:

• We are not conditioned to share our struggles and weaknesses in the workplace. Breaking that paradigm and bringing our whole selves to work will allow all of us to grow and love.
• Ethically speaking, the word compassion means “with suffering.” You will experience suffering in life, but we want to enter the world in a way that doesn’t harm us as we move through it.
• We cannot live life with no regrets. But we can have gratitude for the experiences we have had and the lessons we’ve learned.
• We change over time. Do the Who Am I practice every three days or so, so you can begin to recognize your patterns and your habits of mind.

""If we can remind people that they matter in every interaction that we engage in, whether it's in the business context or not, that makes an impression. That is the kind of transcendent experience that speaks to what I mean by the word ‘enchantment’." —  Chloé Valdary

Episode References:

• The DOJO community: enchanteddojo.com
• The Tuning Fork community: enchantedtune.com

• The Empathy Edge: Kristine Scott: How to Resolve Conflict with Angry Customers or Colleagues

From Our Partner:

SparkEffect partners with organizations to unlock the full potential of their greatest

asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.

Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.

About Chloé Valdary, Founder, Theory of Enchantment

Chloé Valdary is the founder of the Theory of Enchantment, a New York-based DEI organization that fights against racism and bigotry by teaching love. Theory of Enchantment has trained businesses and orgs across many industries, including tech companies, hospitals, schools, and more. If you’re interested in bringing Theory of Enchantment to your business, contact the org at info@theoryofenchantment.com. If you are an individual seeking daily practice, check out enchanteddojo.com.

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