Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. In this episode, we explore how modern retailers can build stronger customer connections through unified leadership, harmonized shopping, and smarter use of data.

We’re joined by Chris Parsons, Founder of Retail Rewired and VP of Partner Growth & Marketing at Hale Digital. With over 25 years of experience leading major brands like Walmart, Home Hardware, and Ren’s Pets, Chris shares how retailers can simplify the customer journey and create meaningful, consistent experiences across every channel.

Key Highlights:

1. Retail Leadership: How the Four Pillars help small businesses inspire teams and build genuine customer connection.

2. Harmonized Shopping: How SMEs can deliver consistent online and in-store experiences without enterprise budgets.

3. Customer Mindsets: Why shoppers think in moments, not categories, and how that insight transforms growth strategies.

4. AI + Retail Data: The biggest opportunities for AI to improve merchandising, planning, and customer experience.

5. Future Vision: How Retail Rewired and Hale Digital are helping brands grow through unified retail strategies.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Google: https://www.google.ca/
• A1 Global College: https://a1globalcollege.ca/
• ADP Canada: https://www.adp.ca/en.aspx

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.