In this episode of KPI Fireside, Keith Norris sits down with Christine Lavoie, Lean Six Sigma Black Belt and Operational Excellence leader, to explore how great leaders create a culture where continuous improvement becomes part of everyday work. Christine shares how curiosity, empowerment, and the right tools help organizations unlock the full potential of their people.

Drawing from her journey across industries and her current role at Safelite AutoGlass, Christine highlights what it takes to move beyond process changes and truly build a mindset of improvement. She explains the role leaders play in asking better questions, removing roadblocks, and giving teams the space to solve problems that matter most.

🔻 Why continuous improvement is a mindset, not just a methodology

🔻 The project roles that make real change sustainable

🔻 How leaders can size work between Kaizen and DMAIC effectively

🔻 Practical strategies to sustain change for the long term

Whether you are leading a frontline team or driving enterprise-wide transformation, this conversation shows how leaders at every level can build trust, alignment, and results through a culture of improvement.

🔗 Connect with Christine Lavoie on LinkedIn: https://www.linkedin.com/in/christine-lavoie-lssbb-2878095b/

🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/

🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.