Hi Welcome to MediatorPodcast.com - A podcast and video series about mediation, negotiation and collaboration.  My name is Melissa Gragg, a divorce mediation expert in St. Louis Missouri.  

 During this episode we will discuss Conflict Resolution for a non-profit association with a former IRS auditor Mike Gregory. Mike is a mediator in Minneapolis Minnesota, author of 13 books regarding various topics and creator of the collaboration effect ®. He is a frequent speaker and uses mediation techniques to deescalate situations. 

Welcome Mike!!   

Conflict Resolution and Civil Discourse for a not for profit association 

1. What is mediation or when would you need a mediator? 
2. A not for profit has an underlying perspective of service over self-interest, and often has to work with some people that are difficult to work with on a regular basis.  What is some advice you may have as an expert in conflict resolution? 
3. Let’s talk about some mediation techniques and terminology –should we focus be on beliefs or values? 
4. How can you de-escalate situations when one party comes in with a strong belief and position? 
5. Do you have any insights related to listening – is this one of the most importation conflict resolution skills? 
6. Can you share some insights from your pocket guide on The Collaboration Effect? 
7. If someone wanted to reach you for assistance or to be a speaker, how can they reach you? 

 Melissa Gragg
CVA, MAFF, CDFA
Expert testimony for financial and valuation issues
http://www.BridgeValuation.com
Cell: (314) 541-8163
Bridge Valuation Partners, LLC
melissa@bridgevaluation.com 

 Michael Gregory Consulting, LLC | The Collaboration Effect
Direct: 651.633-5311
w: mikegreg.com | collabeffect.com 
e: mg@mikegreg.com