Product Content: The Unsung Hero of CX

Creating Phenomenal Customer Micro-Moments with Content with Jeannie Walters, Experience Investigators

Content Experience Drives Customer Experience with David Hoare, ServiceNow

Connecting CX to Product Marketing with Carla Guzzetti, Extreme Networks

Letting the Customer Define CX with Nanhi Singh, Imperva

CX is a Long Game. Relationships are Everything with Judi Hand, TTEC

Creating a Foolproof Feedback Loop with Naren Dukkipati, Mastercard

Creating a Customer-Led Culture with Debra Squyres, HackerRank

CX Ownership, Accountability, and Delivery with Bill Staikos, Medallia

Connecting CX to Your Bottom Line with Greg Kihlstrom, GK5A

Getting Data to Those Who Can Use It with Rachel Lane, Medallia

Data-Driven Customer Centricity with Dominic Constandi, ZoomInfo

Mining Metrics For All Their Worth with John O’Melia, Contentsquare

Taking CX To The Next Level Through A CS Lens with David Sakamoto, GitLab

Delivering on Outcomes, Not Metrics with Jon Mell, Board Intelligence

CX Isn’t One Thing, It’s ALL the Things with Jay Baer, Convince & Convert

Meeting Customers Where They Are with Rachel Sheriff, LogicMonitor

Getting Deliberate about Change Management with Jim Tincher, Heart of The Customer

Keeping CX Simple with Dixie Dunn, JFrog

Empowering Real Customer Success with Dan Gingiss, The Experience Maker