You steer into a skid; you don't try to get out of it because then you lose control. We have to exploit opportunities and deal with setbacks resiliently—"bouncing forward."

Blaming and complaining are for children and immature adults. Never let up. The key is to be at your best when you're under the maximum pressure. 

We should be able to make minor and major adjustments in our lives and work and constantly innovate to grow. The key is to never be complacent and to ask why we didn't succeed when we expected to (even with clients).

This is how the best players can consistently make free throws in basketball. Why the best of us can improvise and extemporize. We can create historical memory where we are reinforced as "winners."

We should seek respect, not affection. 

And never be embarrassed by winning.