Consolidating Customer Feedback into Data Visualizations Promotes Action
Update: 2016-05-27
Description
Stefan Kummert shares how User Experience Services used Power BI to capture and analyze real-time feedback about internal apps, providing business intelligence and enabling data visualization, leading to informed decisions about application solutions.
- [1:04 ] Tell me about you and what your team does
- [1:54 ] How many listening systems do you currently work with?
- [4:50 ] How much data do we capture from those listening systems in a month or year?
- [7:01 ] Tell me more about the backend solution you've created that captures this data? What kind of format are we talking about here?
- [8:05 ] So now that you can effectively manage this data in a central environment, how do you cleanse it and make any sense of that data?
- [9:50 ] Now that you know what the data is means, how did you successfully create your visualization solution to enable your business owners to make effective business decisions around that data?
- [11:31 ] DEMO: Can you show us what this looks like?
- [15:42 ] What does your technology roadmap look like?
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