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Conversational AI revolutionizes the customer experience landscape

Conversational AI revolutionizes the customer experience landscape

Update: 2024-02-26
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AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey.
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Conversational AI revolutionizes the customer experience landscape

Conversational AI revolutionizes the customer experience landscape

MIT Technology Review Insights