Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Update: 2025-01-27

Description

CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.

The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover:

Strategic AI implementation and understanding
Expanded AI use cases beyond chatbots
How GenAI can improve CX while delivering ROI

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