Crafting Exceptional Customer Experience and Building a Culture to Match: Lessons from Dr. Jeff Michaels
Description
In this enlightening episode of the Be Helpful Podcast, host Gboyega Adebayo engages in a riveting conversation with Dr. Jeff Michaels, an accomplished optometrist based in Richmond, Virginia. Dr. Michaels is at the helm of Family Vision Care of Richmond, a thriving practice comprising six doctors and a dynamic 30-member staff.
Throughout the discussion, Dr. Michaels shares invaluable insights and experiences, emphasizing the significance of continual learning, empowerment, and innovation in his journey. He casts a spotlight on the importance of adopting a customer-centric approach and harnessing the power of influence in his role.
The episode also delves into the critical aspects of creating empathy, facing challenges head-on, underscoring quality, strategic planning, and the impact of coaching and mentoring. Tune in to this episode to glean profound wisdom from Dr. Michaels' journey and apply it to your entrepreneurial voyage.
Connect with Dr. Jeff and the Family Vision Care Team:
Instagram: https://www.instagram.com/fvcor2020/
Webpage: https://www.fvcor.com
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