In this episode, Andrra Berisha describes how she has dynamically created an envious hospitality management path for herself after her hospitality studies in Switzerland. As the Business Development Manager at Lighthouse, the leading commercial platform for the travel & hospitality industry, Andrra uses her hospitality acumen to drive revenue growth and foster long-term client partnerships.

 We ask Andrra to describe her hospitality education and how it has helped her to succeed in the hospitality sector and she gives our listeners some insights on how to creatively and dynamically approach a successful management career.  Working in the luxury hotel sector gave Andrra the skills she needed to engage with demanding clients and to understand the importance of having a service-based approach to business.  

 In addition, Andrra understood early in her career the importance of technology and how to use it optimally. She also explains how she moved from a traditional hospitality role into a more technology-based position and the challenges she faced during this time.

 Finally, Andrra gives us her opinion of AI and how this new technology can improve the customer experience while underpinning her solid conviction that the human touch will always be appreciated and needed.

With a proven track record in academia and business development, Andrra is a dynamic force in the field. As the Business Development Manager at Lighthouse, Andrra drives growth by forging strategic partnerships and securing enterprise-level contracts. Based in Pristina, Kosovo, Andrra excels in remote environments, leveraging strong relationships with C-level executives to expand market reach and drive sales.

Previously, Andrra served as a Business & Sales Consultant for Everguest, where they pioneered entry market strategies and elevated client portfolios through innovative approaches to online reputation management. Prior to this, Andrra demonstrated exceptional leadership as the Front Office & Revenue Manager at Four Points by Sheraton, optimizing guest experiences and increasing satisfaction scores through Design Thinking methodologies.

With a background spanning pre-opening project management, client experience design, and sales, Andrra brings a wealth of expertise to every endeavor. From internships at neuvoo to roles at renowned hospitality establishments like Perry Lane Hotel and Penha Longa Resort, Andrra has consistently delivered outstanding results, earning accolades for her dedication and innovation.

In summary, Andrra is a strategic thinker, a dynamic leader, and a results-driven professional who continues to illuminate pathways to success in the ever-evolving landscape of business.