DiscoverSmile Business DiariesCreating a Patient-First Dental Practice
Creating a Patient-First Dental Practice

Creating a Patient-First Dental Practice

Update: 2025-03-13
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Description

This podcast episode features Dr. Simon Clavell-Bate, a dentist and clinic owner based in Whalley, UK, who shares his journey of owning a private practice early in his career and becoming a certified DSD Clinic and how that transition has enabled him to continue delivering exceptional care to his patients. The episode delves into the challenges and triumphs of transitioning to a patient-centered, quality-focused DSD practice. Topics discussed include:T

  • The importance of customer service
  • Building a practice and a team
  • The pitfalls of social media
  • The benefits of DSD
  • The importance of a support system
  • The value of a beginner's mindset


About the guest

Dr Simon Clavell-Bate BDS MJDF(RCSLon) DipImpDent (RCSEd) FCGDent, GDC:103410:Simon graduated from the University of Sheffield in 2006. His first job was working in Rotherham, South Yorkshire, where he worked until December 2007 when he purchased Clavell-Bate & Nephew Dental Surgeons along with his Uncle, John Clavell-Bate. Since qualifying Simon has continued his dental education by studying advanced cosmetic treatments. He then spent a further two years studying orthodontics part-time. These along with many other smaller courses allow Simon to devise treatment plans using a full range of techniques from simple white fillings right up to full rehabilitations and smile makeovers using implants, braces, whitening, veneers and crowns. Simon focuses very highly on patient care and is very good with nervous patients. He also makes sure that every one of his patients has his personal mobile number in case of an out of an hours emergency.Simon has worked in private dental practice since 2007. In that time he has completed numerous courses covering cosmetic dentistry, orthodontics, digital dentistry and dental implants. It is digital dentistry where Simon’s true passion lies, which led him to becoming a certified clinic with Digital Smile Design. He also has a Diploma in Implant Dentistry from the Royal College of Surgeons of Edinburgh and is a member of both the International Team for Implantology (ITI) and Association of Dental Implantology (ADI). Outside of work Simon likes to spend time with his family (including his black Labrador), is a season ticket holder at his beloved Burnley FC and loves to talk about anything with an engine.

For more information about DSD Clinics visit: https://digitalsmiledesign.com/dsd-clinic-certification or schedule a call with one of our dental experts: ⁠https://digitalsmiledesign.com/talk-to-an-advisor-dsd-clinics

Directed by Marita MacDonald

Audio and video production by Mario Sanchez Garcia

Sonic branding by Eduardo Ariste

Social media management by Patricia Bergo

Smile Business Diaries is an official podcast by DSD Company.

About DSD Digital Smile Design (DSD) is a company founded in 2009 that trains dentists and their teams in implementing pragmatic systems to deliver exceptional smile makeovers with consistency. Its hallmark, the DSD Planning Center, is hub of interdisciplinary collaboration in smile design, 3D treatment planning and guided surgery, serving clients worldwide.

Find out more at digitalsmiledesign.com

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Creating a Patient-First Dental Practice

Creating a Patient-First Dental Practice

Digital Smile Design