Creating the Tech Foundation to Enable Modern Digital Service Delivery: Unpacking Emerging 2026 Priorities - Jarrod Cowley-Grimmond - Episode 155
Description
Speaking from the perspective of a non-technologist, Jared Cowley Grimmond, Deputy Director General for Water Resource Management, shares the Department’s ongoing digital transformation journey in Queensland. He highlights the importance of getting the foundations right—modernising legacy systems, moving to cloud platforms, and creating online portals—while ensuring services remain accessible for all citizens, not just digital users. Jared emphasises the role of people and focus in making transformation stick: aligning staff, listening to customers, starting small, and learning from both successes and failures. From staff-driven innovations and AI tools for water mapping to lessons learned from other states, his message is clear—digital transformation is as much about culture, collaboration, and governance as it is about technology.
Jarrod Cowley-Grimmond (Deputy Director-General, Water Resource Management, Department of Local Government, Water and Volunteers)
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