Customer Experience - The Good, The Bad, The Physical & The Digital
Update: 2023-09-27
Description
In this episode, we'll dive into the world of customer experience, with Vimal Kumar Rai. Whether you're a frequent flyer or an occasional traveler, what are some of the things that make your journey truly an experience to remember? Or is one of those trips that you sooner forget!
"Airlines have the opportunity to create lasting impressions and build brand loyalty through exceptional customer experiences."
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