Customer-First Documentation in the Age of AI with Kirsti Wall, Everi
Update: 2025-07-01
Description
In this episode of Knowledge Base Ninjas Podcast we have Kirsti Wall, the Technical Documentation Manager from Everi. She emphasizes how to make documentation scannable and organized, keeping the users in mind. She adds that effective design elements will direct the users in visual ways. Whereas simplification of content is called for, she also says about oversimplification and the focus on what truly sets the product apart in the documentation. She also discusses actual-world research using the assistance of guides, user interactions to enhance writing, and other tools in this era of AI.
Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.
Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.
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