DiscoverThe Churn ShowCustomer Success From the Bottom Up
Customer Success From the Bottom Up

Customer Success From the Bottom Up

Update: 2016-06-14
Share

Description

Garrett Dimon, founder of Sifter and now marketing at Wildbit, talks with us about how the customer is at the heart of absolutely everything he does. Even when he sold Sifter it wasn't just about a paycheck, it was extremely important to him to find it a home that would provide the highest level of care to his customers. Now at Wildbit (Postmark), he shares how even the smallest product decisions are made with customer success in mind, and how this carries through every department and is ingrained in the culture of the company.

Comments 
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

Customer Success From the Bottom Up

Customer Success From the Bottom Up

churn buster (joelle goldman, matt goldman, and ken johnson)