Our panelists discussed the significance of customer retention, the changing business landscape, retention strategies that are working for them, the retention metrics to focus on, AI’s role in retention, and more.

Panelists:

*  Sangeeta Nath, Marketing Manager, Zoho One

*  Surekha Jagadish, Marketing Manager, Zoho Creator

*  Yatheesh Raj, Marketing Manager, Bigin

*  Elsi Gnanaraj, Manager, Zoho SalesIQ