In a few episodes this season, we are connecting the Author of a book with one of its Readers. In our previous episode, you heard the first installment of this approach for the book ‘Customers Know You Suck’ by Debbie Levitt. You can get your hands on the book at https://cxcc.to/ckys. 

The conversation was really interesting, so we are releasing a 2nd episode to cover the material we didn’t have time for in the 1st episode. The Author is Debbie Levitt, founder and principal of Delta CX and author of multiple books. The Reader is Jan Wardecki, a Service Designer at BNP Paribas Bank in Poland. In this episode, the Author and Reader are focusing on how to build a team and create a strategy to move your organization toward customer centricity.

You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com.

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24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.

We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible.

Until next time ... KEEP CALM AND UX ON.