DGS 446: Scaling Property Management Starts with Maintenance
Description
If you are a property management entrepreneur who is always looking to grow and scale your business, you are open to new ways to automate processes in your business.
In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Tom and Diego from Calvary to talk about new maintenance coordination and manager trainings to scale property management maintenance.
You’ll Learn
[01:28 ] Property management maintenance bootcamp and trainings
[06:07 ] How to manage a maintenance team
[08:12 ] Trainings for a maintenance coordinator
[12:04 ] Making sure things don’t fall behind
[15:51 ] Maintenance teams at no cost
Tweetables
“The more involved you can make the material with all those different elements, the better the results are going to be for everybody.”
“It's about preserving the property, but it's also about tenant satisfaction, of course, owner satisfaction, and then building a strong relationship with vendors.”
“What you say and how you say it matters.”
“When you get overwhelmed, especially during high season, it's very easy to let things fall through the cracks.”
Resources
Transcript
[00:00:00 ] Tom: Why is maintenance important? Everybody thinks they really know, but it's about preserving the property, but it's also about tenant satisfaction, of course, owner satisfaction, and then building a strong relationship with vendors.
[00:00:16 ] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. DoorGrow property managers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, are are on a mission a to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win.
[00:01:10 ] I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show.
[00:01:17 ] All right. So today I'm hanging out with Tom and Diego from Cavalry. Call in the cavalry.
[00:01:25 ] Tom: Yes. Once again.
[00:01:26 ] Jason: Talking about what today?
[00:01:28 ] Tom: Maintenance as always, but I'm super excited, Jason, because we're finally launching our training programs.
[00:01:36 ] It's actually our in house training program that we use for our own employees. Our own maintenance coordinators, and we're making it available to the public. So super excited about that. Yeah. And the reason why is because we gotten a lot of requests from people outside of our service areas. We're about 18 months into our business now, so we're not covering the whole of the U S yet. And therefore we found a way to still help those property management companies outside of our service areas. And that's what we're doing. Yeah.
[00:02:07 ] Jason: Awesome. So this training is pretty in depth, I would imagine, right? This is your best stuff. Because this is stuff you want your people to know to represent you and showcase your business.
[00:02:19 ] Correct.
[00:02:19 ] A lot of business owners might not want to do that? Like you're giving away your secret sauce.
[00:02:23 ] Tom: Yeah. So the reason why we're giving it away is, our main mission is to help property management companies.
[00:02:30 ] And of course this one is also paid. Then the main reason for it being paid is because it's a fully guided course. So it's a cohort course. So it's not just like, "here are some videos go ahead." No, we're actually guiding the students through the whole process. We have two courses, one for the MCs and one for the managers. For the MCs, it's a 30 day bootcamp plus 365 guided throughout all of the seasons because-
[00:02:56 ] Jason: MCs meaning maintenance coordinator.
[00:02:58 ] Tom: Yeah, correct. Correct. Yeah, the maintenance coordinators. So that's 30 day bootcamp plus 365 guidance throughout all of the seasons. And then for the maintenance manager course, it is 60 day bootcamp and then also 365 days of guiding and implementation.
[00:03:14 ] Jason: Got it. Okay. Very cool. We spoke earlier and you're like, "I've got a course." And I was like here's what I've learned about courses. And so what we've learned at DoorGrow it's a lot more effective to do what you're now thinking of doing, which is have a cohort, have people move through a class together, which is great.
[00:03:30 ] We've just found we get so much like bigger results with our clients instead of just giving them videos, which we used to do. They still have access to some cool video material. But when we take people through a class with their peers, and they're working on it together, it feels like they're actually doing something with other people.
[00:03:48 ] They tend to get a lot better results. They actually get stuff done. They have homework, they have deadlines, they have completion timelines for getting things done. And so we just found that they just get way better results because the completion rate on most courses is pretty abysmal. A lot of people like buy a course, but then they don't do it.
[00:04:05 ] And I'm sure everybody listening, you bought a course before and just didn't do it like myself included. Yeah. And so we've learned at DoorGrow, coaching clients for like over a decade now that this is 1 of the best ways to get results is the hybridize everything. It's like we give them, a little bit of the ability to ask questions and have, that little 1 on 1 sort of accountability aspect.
[00:04:30 ] There's the cohort where we're moving them through a program course material. Then there's the training material that's video course material. They can move through. And I've noticed also that people learn in different ways, right? Some people need to learn visually. Some people are more auditory.
[00:04:43 ] Some people are more like kinesthetic, which means that it's more about feelings and the physical state in doing things. And so, the more involved you can make the material with all those different elements, the better the results are going to be for everybody. So I love that you've developed this program.
[00:05:02 ] So why don't you tell us a little bit about. These two programs and how they would know which one should I have my maintenance person do? What's the difference between a maintenance coordinator and a maintenance manager?
[00:05:14 ] Tom: Yeah. So I would say that the maintenance coordinator course would, I would recommend those for maintenance teams that already have a maintenance manager in place.
[00:05:24 ] Jason: How do you define that?
[00:05:26 ] Tom: A maintenance manager does it all and maintenance coordinator coordinates maintenance under the guide of a maintenance manager.
[00:05:33 ] And that's why I wanted to say, I feel like if you have a one team person, they should follow the maintenance manager course. Why? Because it's so complete and you can build that person to then hire later on other people, them become under their guide.
[00:05:47 ] Jason: Got it. So if the maintenance person has an assistant or something like this, then they would do the maintenance manager thing.
[00:05:54 ] And that assistant maybe could go through the maintenance coordinator course.
[00:05:57 ] Tom: Correct a one person team, 100 percent go with the manager course, because it's much more in depth. Hiring, vendor onboarding, it goes a lot deeper into all of that.
[00:06:06 ] Jason: Got it. Okay. So tell us about the maintenance manager course.
[00:06:10 ] What are some of the things that you're going to cover so that you can turn these people into effective maintenance managers?
[00:06:17 ] Tom: Yeah. So it's going to be how to manage a team. So there's a lot talk about leadership, one on one meetings, evaluation of the team. What also sets it apart is the vendor onboarding aspect of it, how to find vendors, where to find vendors, what the process looks like, how to do it very time efficiently.
[00:06:37 ] And yeah the manager's course goes a lot deeper into the training as well and how to implement our maintenance system as a manager and how t
United States
