In this episode of InfoSec Insider – Talk DP, Rachael Salter and Aimee Brown, both Data Protection Consultants at URM, provide their insights on overcoming data subject access request (DSAR) challenges and how organisations can gain benefits from the fulfilment of DSARs, rather than treating them purely as a business burden.   Rachael and Aimee leverage over 20 years’ combined experience in data protection to discuss: 

• Whether DSARs can actually enhance customer trust, or are simply a compliance checkbox exercise for organisations

• How organisations can reframe DSAR handling as an opportunity to improve their data governance 

• The hidden costs of DSARs and how you can measure whether those costs bring any tangible benefits

• When it is appropriate to push back on a DSAR as ‘manifestly unfounded’ or ‘excessive’ and how to defend this decision to the regulator

• How to proactively use DSAR data to inform your privacy strategy and customer engagement. 

Ask Rachael and Aimee a question:  https://urmconsulting.com/podcasts/dsars-a-business-burden-vs-a-data-protection-opportunity

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