DiscoverMaking Complaints CountDame Jackie Daniel: The challenges of being a senior leader in the NHS
Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Update: 2020-10-30
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Dame Jackie Daniel, CEO of Newcastle Hospitals NHS Foundation Trust, talks about her journey from being a nurse to becoming CEO of one of the best performing NHS Trusts in the CQC's national inpatient survey. She shares some of her toughest challenges as a senior NHS leader and explains why the new Complaint Standards are central to organisational culture and patient safety.
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Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Dame Jackie Daniel: The challenges of being a senior leader in the NHS

Parliamentary and Health Service Ombudsman