In this episode of A Productive Conversation, I dive into a topic that’s often overlooked when discussing productivity: conflict. But not just any conversation about conflict — this one’s with Dana Caspersen, conflict engagement specialist, TEDx speaker, and author of Conflict Is an Opportunity: 20 Fundamental Decisions for Navigating Difficult Times.

Dana brings a rare combination of deep analytical insight and artistic fluency to the conversation, shaped by decades of work as both a mediator and an award-winning performing artist. We explore how the way we approach conflict — in work, relationships, and even with ourselves — is a direct reflection of how we manage time, attention, and energy.

Six Discussion Points

• Why conflict isn’t a distraction from productivity — it’s a part of it.
• The four fundamental elements of conflict: emotion, needs, interests, and strategies.
• How assumptions derail conversations and curiosity keeps them alive.
• Replacing complaints and demands with thoughtful requests.
• The role of journaling in conflict clarity and attention calibration.
• Dana’s “20 Decisions” framework and how to work with — not against — your conflict habits.

Three Connection Points

• Dana's website
• Get Conflict Is an Opportunity: Twenty Fundamental Decisions for Navigating Difficult Times
• Interested in a related conversation? Then also listen to Episode 354: How To Decide with Annie Duke

This episode reminded me that conflict isn’t something we need to fear or avoid — it’s something we can navigate with purpose. Dana’s thoughtful framework is more than theory; it’s a guide you can return to anytime you feel stuck, misunderstood, or simply out of sync. If you want to turn tension into transformation, this conversation is a must-listen.

This episode is sponsored by Nexos.ai. Nexos is the all-in-one secure AI platform for enterprise—bringing workspaces, model access, and governance together under one roof. Try it free for 14 days at nexos.ai/apc today.