Dealing with Difficult Customers Audiobook by Noah Fleming, Shawn Veltman, Debra Margles - Foreword
Update: 2017-12-28
Description
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Title: Dealing with Difficult Customers
Subtitle: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
Author: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
Narrator: Tom Parks, Cristina Panfilio
Format: Unabridged
Length: 4 hrs and 50 mins
Language: English
Release date: 12-28-17
Publisher: Brilliance Audio
Genres: Business, Management
Publisher's Summary:
Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.
What if the customer's dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer's fault at all? What if you could turn those customers into your best customers by making a few simple changes?
Dealing with Difficult Customers will show you:
Title: Dealing with Difficult Customers
Subtitle: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
Author: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
Narrator: Tom Parks, Cristina Panfilio
Format: Unabridged
Length: 4 hrs and 50 mins
Language: English
Release date: 12-28-17
Publisher: Brilliance Audio
Genres: Business, Management
Publisher's Summary:
Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.
What if the customer's dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer's fault at all? What if you could turn those customers into your best customers by making a few simple changes?
Dealing with Difficult Customers will show you:
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