In this episode of the Digital Banking Podcast, Josh DeTar welcomed Debbie Miglaw, Vice President of Digital Solutions and Business Development at Broadridge. Miglaw shared her unique journey from being a national champion in velodrome track racing to excelling in digital solutions and business development. Her early experiences in competitive cycling instilled in her valuable skills like discipline, focus, and creativity, which she later channeled into her professional career.

DeTar and Miglaw delved into the complexities of modern communication and engagement in the financial sector. Miglaw highlighted the challenges businesses face in maintaining consistent communication across multiple channels and emphasized the importance of understanding consumer preferences. They discussed the evolving landscape of digital interactions and how financial institutions can improve customer experiences by integrating technology effectively.

The conversation also touched on the significance of personalizing communications and the potential of artificial intelligence to enhance operational efficiency. Miglaw provided insights into balancing regulatory requirements with customer-friendly communication, underscoring the need for financial institutions to adapt and innovate continually.