Deferring to the Customer

Update: 2021-04-13

Description

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Don't initiate the conversation with a customer by acting as the expert in their field, it only causes issues.

Comments

In Channel

Scaling Out

2021-04-0901:48

Foreword

2021-04-0901:10

Weakest Link

2021-04-1102:03

Be the Customer Whisperer

2021-04-1101:42

Deferring to the Customer

2021-04-1301:47

Defensive Customers

2021-04-1501:52

Listening

2021-04-2001:33

Humility

2021-04-2201:42

Authenticity

2021-04-2702:02

Vulnerability

2021-04-2901:42

Being a Unicorn

2021-05-0402:23

Managing a Unicorn

2021-05-0603:54

Paying a Unicorn

2021-05-1102:13

Hiring People Smarter Than You

2021-05-1303:09

Emotional Responses

2021-05-1803:34

Everyone gets an 'A'!

2021-05-2002:56

1-1s: For New Hires

2021-05-2502:15

1-1s: Employee's Responsibility

2021-05-2702:13

Manage up: Use your boss’s time wisely

2021-06-0103:34

1-1s: Manager's Responsibility

2021-06-0302:05

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1.0x

#box-pro-ellipsis-176621493690156{-webkit-line-clamp:2;}Deferring to the Customer

Deferring to the Customer

Angela

Deferring to the Customer