Dental Office Phone Basics
Description
Dental Office Phone Basics With Team Training
Dental office phone basics include team training. Once everyone knows what the phone does and is no longer afraid of it, let's work on scripts. Yes, our "hello" and "good-bye" are a must. But there are several other conversations to review with the team. Because we have many of the same phone conversations every day. "Do you take my insurance?" "I need to reschedule my appointment" and "Is it too late to cancel my appointment?"
Discuss and review tone and "please hold" management. Review and revisit phone scripts and management several times each year. And again, team meetings that include a few moments of team training are best. Openly ask questions about phone management within team meetings. Questions such as, "how are things with the phones?" is a great start. "Are there any patient calls or patient questions anyone is struggling with?" is another great conversation starter.
Additional Coaching
Would you like additional coaching or support for the team? Because that is available for you here as well. Please feel free to reach out to me today! Let's chat about options and raise your team phone skills with just a little polish! All our dental office patients call the practice. This is our biggest influence and building stone for all future relationships and transactions. Have you brought in a new team member or decided to train all team members? We can do this as a one-on-one or team training. And I'm just an email away!
https://asthedrillturns.com/2021/06/20/dental-office-phone-basics/
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