Designing for Digital Adoption: Why UX is Good Business with Nick Cawthon
Description
User experience design is not just about aesthetics—it's essential to ensuring adoption of enterprise software and achieving return on technology investments.
• UX is frequently treated as a "nice-to-have" rather than a strategic business necessity
• The double diamond approach combines generative thinking and synthesis to create user-centered solutions
• Early examples like Uber and iPhone demonstrate how thoughtful UX removes barriers to adoption
• When users encounter poor experiences, they create workarounds that introduce costly errors and inefficiencies
• Organizations should build feedback loops throughout implementation, not just at final testing
• AI tools promise to accelerate development but require careful application to avoid magnifying poor decisions
• Successful digital implementations require viewing experiences from the user's perspective, not just meeting business requirements
• Continuous feedback cycles help identify problems before they become embedded in final products
• Enterprise UX should consider the entire digital thread, focusing on connected systems rather than isolated tools
Start integrating user experience considerations from day one of your implementation projects. Visit https://gauge.io/ to learn how to mitigate the risk of project failure through proper UX design and implementation.
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