Destination: Better Than Normal Customer Experiences with Joseph driving solo
Update: 2021-11-16
Description
Joseph discusses research from Accenture and Bain & Co. regarding shifts in consumer behavior emerging from the pandemic. For example, he explores how people want to feel less anxious and more connected. How are you addressing the changing wants, needs, and desires of those you serve!
Originally recorded as a live stream on March 25, 2021.
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