Difficult Conversations, Cues, Non-Verbal Communication & More with Jeff Morton and James Horner.
Description
A few weeks ago I was a guest on the Physio Pulse podcastwith Jeff Morton & James Horner. They kindly gave me a copy of the recording to release here, where we discuss:
(00:00:00 ) – Introduction
(00:05:00 ) - How Ben Became A Communication Skills Facilitator
(00:10:50 ) - Why Communication Skills Are Becoming More Embraced By Clinicians
(00:19:51 ) - Does Having A Specialist Job Title & Appearance Come With Greater Influence Over Patients?
(00:22:18 ) - How To Have Difficult Conversations With More Senior Colleagues
(00:24:21 ) - When Communication Skills Have No Effect
(00:29:43 ) - How To Respond To Cues
(00:34:54 ) - The Power Of Silence
(00:40:29 ) - Non-Verbal Communication
(00:41:32 ) - Managing Patient Requests For Imaging
(00:50:37 ) - How To Manage Disagreements With Colleagues
(01:03:26 ) - Do Ben & Jeff Ever Get Angry?
(01:06:24 ) - Jeff & James’s Hardest Conversations
(01:16:35 ) - The Birthday Cake Dilemma
You can find Jeff on Instagram @jmortonphysio
You can James on Instagram @thenerdyphysio
Their podcast is the Physio Pulse Podcast.
You can find Ben across social media @BWhybrowPhysio
You can email in to clinicalcommunication@outlook.com
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