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In this episode of the Business Builders Podcast, Brenton and Ron discuss the essential skill of having difficult conversations. They share practical strategies to approach these challenging discussions with confidence and effectiveness, ensuring better outcomes in both business and personal interactions.

Key Topics Covered:

1.Importance of Difficult Conversations:

• Understanding why avoiding difficult conversations can lead to bigger problems.
• How addressing issues head-on can improve relationships and workplace dynamics.

2.Preparation:

• Identifying the objective of the conversation.
• Gathering relevant information and understanding the other person’s perspective.
• Deciding on the appropriate environment and timing for the conversation.

3.Arranging the Conversation:

• Tips for inviting someone to a difficult conversation without increasing their anxiety.
• The importance of clear communication and setting expectations.

4.Conducting the Conversation:

• Maintaining a calm and open mindset.
• Framing the conversation positively and avoiding judgment.
• Using “I” statements to express feelings and concerns without assigning blame.
• Encouraging the other party to share their perspective and seeking mutual understanding.

5.Follow-Up:

• The necessity of follow-up meetings to ensure progress and address any ongoing issues.
• How to provide support and adjust the action plan as needed.

6.Real-Life Examples:

• Personal anecdotes and examples from Brenton and Ron illustrating effective and ineffective approaches to difficult conversations.

7.Resources for Further Learning:

• Recommendations for books on the topic, including “Crucial Conversations” by Kerry Patterson, “Fierce Conversations” by Susan Scott, and “Radical Candor” by Kim Scott.