Ever wondered what it’s really like behind the scenes at OKIE811? In this episode of Digging Deep, host Luis Rendon sits down with Lisa Parenica, one of our experienced contact center agents, to uncover what it takes to keep Oklahoma digging safely. Lisa shares what a day in the life of an OKIE811 agent looks like — from managing locate requests to navigating tricky maps, ensuring accurate ticket details, and handling unexpected safety concerns. Whether you’re an excavator, contractor, utility pro, or just curious about what happens after you call 811, this episode is packed with tips, insights, and “knowledge nuggets” you won’t want to miss!

🔹 What You’ll Learn in This Episode:

- How OKIE811 agents manage locate requests and ensure accuracy

- Why providing complete and correct ticket information matters

- How agents handle safety concerns and tricky access issues

- Tips for smooth communication between excavators, locators, and OKIE811

📌 Resources Mentioned:

✔ Learn more about safe digging and OKIE811 training: https://www.okie811.org/training