Digital Transformation and Affordability
Update: 2025-01-26
Description
Mark McElvanney, Client Services Director for IEHub, discusses the impact of regulatory changes, the importance of affordability assessments and innovative tools designed to support customers.
Key themes include the integration of benefits assessments, affordability data portability, and partnerships with third-party organisations to deliver seamless support.
The conversation highlights the challenges and opportunities presented by economic pressures and shifting consumer behaviours, while offering a forward-looking perspective on digital transformation and AI adoption in affordability processes.
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