We’re continuing Season 3 of Talking Wisely, Wisedocs’ podcast where we unpack the future of AI, innovation, and education in claims with leading experts, thought leaders, and industry innovators across the insurance, legal, medical, medicolegal, and insurtech sectors.

In this episode, host Connor Atchison, Founder and CEO of Wisedocs, sits down with Donald A. Abrams, PA , Founder and CEO of Clinical Compensation Consultants and Executive Vice President of Business Development at Work Comp College.

Together, they explore how education, upskilling, and emerging technologies like AI are shaping the next generation of workers’ compensation professionals. From addressing the loss of experienced adjusters to bridging the gap between claims, legal, and technology, Donald shares how the industry can adapt through continuous learning and human-centered innovation.

In this episode, Donald and Connor discuss:

• Why education in workers’ compensation is more critical than ever amid AI adoption and talent shortages
• How upskilling claims professionals with AI tools impacts outcomes for injured workers and employers
• Trends in regulatory compliance and professional development shaping the future of claims
• The role of community-driven learning and “soft skills” in supporting whole-person recovery management

Tune in now for a timely conversation on how education, technology, and empathy intersect to build a stronger, more agile and human-centric workers’ compensation ecosystem.

About Donald A. Abrams, PA 

Donald A. Abrams, PA is a 1977 graduate of the Albany Medical College Physician Assistant program, specializing in and actively practicing orthopedic surgery for more than 15 years. Overseeing several exceptionally successful start-ups, Mr. Abrams has established himself as a leader in cost containment strategies for the workers compensation professional. Now celebrating his tenth year with Clinical Compensation Consultants, Mr. Abrams has participated and spoken at hundreds of local, regional and national educational conferences on a multipole of topics germane to the workers comp professional. Additionally, Mr. Abrams has presented a number of webinar-based lectures endorsed for continuing education credits by the Texas Department of Insurance. Described as an excellent and passionate speaker, Mr. Abrams continues to strive to deliver each of the workers’ compensation professional he is honored to provide services to the level of expertise that best serves all participants in the workers’ compensation system. You may visit Don’s corporate website at comp-consultants.com.