DiscoverSaaS Builder PodcastDouble down on existing customer success strategies or diversify?
Double down on existing customer success strategies or diversify?

Double down on existing customer success strategies or diversify?

Update: 2025-03-27
Share

Description

John Gleeson, General Partner and Founder at Success Venture Partners, delves into modernizing customer success strategies in the ever-evolving SaaS landscape. He challenges the traditional playbooks, advocating for a first-principles approach informed by comprehensive industry and organizational insights. Discover how shifting from seat-based to outcome-based models can redefine success and influence monetization strategies. This discussion emphasizes the critical role of customer success leaders in shaping pricing and packaging for future growth.

Connect with:

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Comments 
In Channel
loading
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

Double down on existing customer success strategies or diversify?

Double down on existing customer success strategies or diversify?