In this episode of the Chicks in Charge podcast, we sit down with Kendra Southern, Fleet Services Manager at Big Star Ford and a seasoned professional with 27 years in the vehicle service industry. Kendra’s journey from service technician to service director—and now to fleet services leader—showcases her exceptional ability to drive growth and innovation in dealership operations.

With a proven track record of increasing service revenue by 53% through streamlined procedures and team culture, Kendra now focuses on delivering customized solutions for fleet customers. Her knack for building strong relationships and staying ahead of industry trends makes her a standout leader in the automotive world.

Join us as Kendra shares her insights on leadership, fostering team success, and what it takes to meet the evolving needs of fleet customers. Whether you’re in the industry or just curious about the dynamics of fleet services, this conversation is packed with valuable takeaways.

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