Driving Growth and Engagement Part1: Strategies from WNTD Founder Elizabeth Italiano
Update: 2024-10-02
Description
In the Customer Success Pivot Your Career podcast, hosts Alex White and David Lokietz discuss customer success strategies with Elizabeth Italiano, Founder & CEO of the consulting firm, What Not To Do (WNTD) Partners.
Discussions include the impact of Gen AI, developing truly personalized customer engagements and evolving customer success into a revenue center. Elizabeth also shares her experiences and insights on go-to-market strategies, business acumen for CSMs, and the value of identifying ideal customer profiles.
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