In this episode, I share an uplifting interview with Kristle Bulleman, Process Manager at Make-A-Wish. She shares insights into her process improvement role at this well-respected nonprofit, outlining the impactful work done by Make-A-Wish to grant wishes for children with critical illnesses. We dive into her experiences in using Lean and Six Sigma tools to enhance process efficiency across and between various departments and chapters. She also discusses her background in volunteering, her path to Make-A-Wish, and the importance of fostering a continuous improvement mindset within nonprofit organizations. Hear firsthand how she and her team are tackling process improvement projects, developing and expanding Lean Six Sigma training, and the rewarding journey of wish granting for children and their families.







00:32 Kristle’s Role at Make-A-Wish01:49 Process Improvement at Make-A-Wish04:34 Kristle’s Background and Journey09:13 Volunteer Experience and Wish Granting13:03 Current Projects and Process Management19:25 Training and Development Programs26:09 Empowering Champions and Collaborative Culture29:23 Conclusion and Contact Information







Listen to the podcast on this page, download it on your favorite podcast player (search “Lean Six Sigma for Good”) or watch the entire interview at https://youtu.be/YlVucMtLTRk



















Links









* Kristle Bulleman – LinkedIn







* Email: kbulleman@wish.org







* Make-A-Wish









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