E160 ‘AI in Travel: Enhancing Customer and Employee Experience’ with Datalex’s Ashley Woods
Update: 2024-09-19
Description
Today's guest is Ashley Woods, Director of Engineering, Data and AI at Datalex. In the episode, Ashley dives into the transformative role of AI in the travel sector. Datalex is at the forefront of revolutionising eCommerce solutions for airlines and Ashley shares some fascinating insights into how AI is reshaping both customer and employee experiences.
Topics include:
- His career journey from IT management to data and AI
- Improving airline booking with better e-commerce solutions
- How their APIs integrate with airline systems to enhance booking experiences
- Their AWS partnership to provide tools for customized, streamlined solutions
- Using AI to automate mundane tasks to enhance focus on complex work
- Pricing AI dynamically adjusts airline prices and boosts revenue management
- How Generative AI aids employee knowledge retrieval
- Pricing AI will expand with new data sources and services
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